At Hotel, we strive to provide excellent service and ensure our guests have a pleasant stay. In the event that you require a refund or need to make a return, please refer to the following policies:
1. Refund Policy:
– Refunds for cancelled reservations made through our website will be issued according to the following guidelines:
– If a reservation is cancelled within the allowable timeframe specified in our reservation policies, a full refund will be provided.
– Cancellations made outside of the allowable timeframe may be subject to fees as outlined in our reservation policies.
– Refunds will be processed to the original form of payment used for the reservation.
2. Returns Policy:
– As our services are primarily experiential in nature, returns are not applicable for stays at LuxStay Hotel Company.
– If you encounter any issues during your stay that affect your experience, please notify our staff immediately so that we can address them promptly.
3. Exceptional Circumstances:
– In the event of unforeseen circumstances such as natural disasters, pandemics, or other extraordinary events that result in the closure of our hotel or impact your ability to stay with us, we will work with you to find a suitable solution, which may include rescheduling your reservation or providing a refund.
4. Contact us:
– If you have any questions or concerns regarding refunds or returns, please contact our customer service team at [email protected] or call us at [phone number]. Our team will assist you in accordance with our policies and strive to provide a satisfactory resolution.
Please note that our refund and return policy is subject to the terms and conditions outlined on our website. By making a reservation with LuxStay Hotel Company, you acknowledge and agree to these policies. We appreciate your understanding and cooperation. Thank you for choosing LuxStay Hotel Company for your accommodation needs.